1.1 This delivery and shipping policy (“Policy”), together with the Terms sets out our policies and procedures towards delivery and shipping of Products purchased on the Triumph & Sloggi Platform.
1.2 We provide shipping and delivery of our Products all over India. We aim to provide the best customer experience for you by tying-up and partnering with leading logistics service providers to handle your order in the best possible way and to ensure that you have a hassle-free experience in receiving the Product that you have ordered from the Triumph & Sloggi Platform . We make all commercially reasonable endeavours to ensure that the Products are delivered to you in a timely fashion.
1.3 By agreeing to use the Triumph & Sloggi Platform and/or purchasing a Product on the Triumph & Sloggi Platform,you agree to be bound by the terms of this Policy without modification. We encourage you to read and understand the terms of this Policy every time you visit the Triumph & Sloggi Platform . If you do not agree to the terms contained in this Policy, you are advised not to use, access or transact on the Triumph & Sloggi Platform
2.TERMS OF SHIPPING AND DELIVERY
2.1 We partner with third party logistic service providers in order to effectuate Product shipping and delivery to you (“Logistic Partners”). We shall provide the details of the Logistic Partner which will be responsible for processing the shipping and delivery of any Product(s) purchased by you on the Triumph & Sloggi Platform at the time such Product is processed and successfully handed over to the Logistic Partner by us. Our standard dispatch timelines range between 2 days to 3 days from the date of order of the Product by you on the Triumph & Sloggi Platform depending upon the location. In any case the user will be provided with an estimated timeline for the delivery of the Product purchased from the Triumph & Sloggi Platform . This estimated timeline shall be notified to the user on the order confirmation page displayed at the time the order is confirmed by us. We will also share details about your orders pursuant to their dispatch on the e-mail ID and/or mobile number provided by you/registered with us. You agree and understand that though we effectuate Product delivery to the users through our Logistic Partners, we reserve the right to ship and deliver the Products on our own without engaging any Logistic Partners or third party service providers.
2.2 You agree and understand that though we endeavour to ship and deliver our Products all across India, we may, in our sole discretion determine a select list of areas which are unserviceable for delivery of Products. We or our Logistic Partners do not provide shipping and delivery services in such unserviceable areas and may not process your orders on the Triumph & Sloggi Platform in such cases. In the event an area has been deemed unserviceable by us, we shall notify such user at the time of placing an order for purchase of Products on the Triumph & Sloggi Platform . You may also verify whether an area is unserviceable for deliveries by us by entering the relevant area pin-code on the Triumph & Sloggi Platform.
2.3 You agree and acknowledge that to effectuate timely delivery of the purchased Products to you we may inquire or collect specific information like your name, shipping address, billing address, landmarks, contact details, etc. You shall ensure that all information that is submitted by you to us on the Triumph & Sloggi Platform is true, complete, accurate and sufficient to identify the actual place of delivery. You understand that you shall bear absolute liability in case of any failure by us in delivering the purchased Products due to your failure to provide correct, complete, sufficient and accurate information at the time of placing the order. It is further clarified that we shall not be liable in any manner and at any point in time due to your failure to provide correct and complete information.
2.4 We will attempt to deliver the purchased Product to your designated address within the estimated timeline of delivery notified to you. In the event you are not available or present to accept the delivery of the Product, our Logistic Partners will make a maximum of 3 (Three) attempts to deliver the purchased Product(s) to you. If the third delivery attempt is unsuccessful and you continue to remain unavailable, we reserve the right to cancel the order of the purchased Products at our sole discretion and process the return of such Product to us. We further reserve the right to deduct the shipping and delivery charges borne by us while processing any refunds subsequent to such cancellation.
2.5 While we make reasonable endeavours in ensuring that purchased Products are delivered to you in a timely manner and within the timeline notified to you, you accept and acknowledge that the delivery may be delayed on account of:
- Logistical issues beyond our control;
- Unsuitable weather conditions;
- Political disruptions, strikes, employee-lockouts, etc.;
- Acts of God such as floods, earthquakes, etc.;
- Other unforeseeable circumstances.
In such events of delay, we shall make reasonable attempt to inform you by writing to your email ID and/or mobile number registered with us. We disclaim all liabilities that may arise on account of our failure to inform or notify you of delays in the delivery of purchased Products on the Triumph. Further, we shall be under no obligation to compensate you for any claim that may otherwise arise on account of delay in the shipment or delivery or use of the purchased Products.
2.6 We endeavour to engage Logistic Partners, employees, agents with the highest regard for ethics and integrity; and behave in a fashion that exudes thorough professionalism, competence and good mannerism. You agree and acknowledge that the actions, inactions of delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive. Since we are merely facilitating delivery of a Product purchased by you, we shall not be liable for any acts or omissions on part of our delivery agents, employees, or personnel and/ or the Logistic Partner or their employees, agents, or personnel including deficiency in service, wrong delivery of Product, time taken to deliver the Product, Product package tampering, etc. For the sake of abundant clarity, it is stated that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by our delivery executives or the employees, agents, personnel of the Logistic Partners is beyond our control and any issue arising between you and our delivery executive or an employee, agent, personnel of the Logistic Partner will have to be resolved by the you, independently. You agree and acknowledge that you will not hold us responsible or require us to settle, mediate or resolve any disputes between you and the delivery personnel delivering the Products to you.
2.7 Once you place an order on the Triumph & Sloggi Platform , we process such order and hand over the purchased Product to our Logistic Partner. The User will receive a unique tracking identity number once the purchased Product is handed over to the Logistics Partner, which will enable the user in tracking the status of delivery of the purchased Products. The user may use the tracking identity number on the Triumph & Sloggi Platform or the website and/or the mobile application of the Logistic Partner to check the status and location of the purchased Product and its estimated time of delivery. Our customer service team coordinates with the Logistic Partners to ensure that the Products are delivered to you at the earliest and make all reasonable efforts in ensuring that the Logistic Partners update the tracking status of the purchased Products on a real time basis. It is clarified that we engage third party service providers to effectuate deliveries of the Products and hence, we do not guarantee the accuracy or correctness of the tracking status and the status may be subject to inconsistencies arising out of time-lags in updating the information and/ or other technical difficulties which are not in our control.
2.8 We shall charge the shipping and delivery fees as mentioned below from you. Shipping charges may vary based on the order value of the Product that you have added to the cart. You agree that we are authorized to collect, on behalf of the Logistic Partner, the shipping and delivery fees for the delivery service provided by the Logistic Partner. In the event we charge a shipping fees for the delivery of a purchased Product, such shipping fees will not be refunded by us pursuant to any return request raised by you. However, we may make exceptions and refund the shipping fees in the event a defected, damaged, deficient or incorrect Product (for reasons attributable to, and accepted by us after due verification in our sole discretion) has been delivered. You acknowledge and accept that the title and risk of all Products ordered by you shall pass on to you upon the delivery of the purchased Products to you.
Shipping and Delivery fees shall be NIL
2.9 Return of purchased Products are facilitated through our reverse-Logistics Partners. On receipt of request for return of Product on the Triumph & Sloggi Platform and the same being duly acknowledged by us, our reverse-Logistics Partners shall get in touch with you in order to collect the purchased Products from you. We process returns and exchanges of purchased Products in accordance with our Cancellation, Return and Refund Policy.
3.CUSTOMER SUPPORT
Any queries or concerns relating to the shipping and delivery of Products as per this Policy may be directed by you to our customer support team who can be contacted at the below mentioned details.
C. CANCELLATION, RETURN & REFUND POLICY
We aim to provide the best customer experience to our users beginning from placing an order to initiating a return. While transacting on the Triumph & Sloggi Platform , you can expect a hassle-free experience in returning the Product that you have ordered and can rely on us as your preferred shopping destination. This cancellation, return and refund policy (“Policy”), together with the Terms sets out our procedures and policies in accepting order cancellation, return and refund thereof.
1.APPLICABILITY OF POLICY
1.1 By agreeing to use the Triumph & Sloggi Platform and/or initiating a request for purchase of Product(s) on the Triumph & Sloggi Platform , you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Triumph & Sloggi Platform .
1.2 Please note that we may from time to time change the terms of the Policy that govern your return, refund or cancellation of an order for Products on the Triumph & Sloggi Platform . Every time you wish to use the Triumph & Sloggi Platform , please check the Policy to ensure you understand the terms and conditions that apply at that time.
2.TERMS FOR CANCELLATION, RETURN AND REFUND OF ORDERS
2.1. Cancellation of Order
(a) You can cancel orders for Products partially or fully prior to issuing and processing of the invoice in relation to such Products by us. Orders cannot be cancelled once the invoice has been processed and issued.
(b) In case you change your mind in relation to a particular order of the Products, you may cancel the placed purchase order, by referencing the unique tracking identity number (which enables the user in tracking the status of delivery of the purchased Products) received by you from us and requesting us to process a cancellation by sending an email to customer care info at Email ID: customercare.in@triumph.com or call us contact number : 044 67414596.
(c) On receipt of the cancellation request prior to issuing and processing of the invoice we shall cancel the order and initiate the refund for the Products within 15 (fifteen) business days from the receipt of the cancellation request from you. The amount shall be refunded to you via credit to your account which can be used for subsequent purchases. All refunds, shall be subject to applicable policies and charges of the user’s bank/ financial institution.
2.2 Return of Products
(a) You can initiate the request for return except briefs. Return can be initiated only if:
(i) Product is damaged;
(ii) both the Product and shipping package have been damaged;
(iii) Product is defective or is not in working condition;
(iv) the Product is of bad quality;
(v) parts of the Product or accessory is missing;
(vi) the Product ordered is different from what was ordered basis the Product description provided on the Triumph & Sloggi Platform ; or
(vii) you are dissatisfied with the purchased Product (“Non-Compliant Product”). You shall initiate such requests for a return within 7 (seven) days from the date on which you receive the delivery of the Product (“Return Period”).
(b) You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We would accept the request for return of such Product subject to the terms of this Policy.
(c) Pick up and Self Ship Option:
(i) Pick up - In most locations, we offer a free pick up service. You will see the pickup option when you submit a return request.
(d) If you have received any Product which is subject to return in terms of this Policy, we suggest you to immediately register a request in this regard on the Triumph & Sloggi Platform . We will in our sole discretion verify if:
(a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or
(b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images of the damaged, defective or Non-Compliant Product received and/or allow our personnel to schedule a visit to assess the damage, defect or non-compliance in the Product. Further to the assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit.
(e) Your return will be processed only when the conditions as may be stipulated by us are fulfilled at the time of return of such Products, such as the Product being returned in original condition (including water seal stickers in case of fragrances), along with the price tag intact including original packaging of the product, the brand outer packaging of the Non-Compliant Product and all accessories therein, no damage having occurred post-delivery of the Product while in your possession etc.
(f) You agree that we will not accept the return of any Product:
(i) if the Product belongs to non-returnable Product category (For instance, due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on certain category of Products such as briefs, panties, stick-on bras, pasties, beauty products and some of the accessories that are not suitable for return based on their nature), and (ii) if you fail to request return/register a complaint in relation to a Non-Compliant Product within the Return Period,. Any damage to the Product caused by your improper wearing or safekeeping of the Product, or any modification or change to the Product by you the user or a third party or any depreciation in the value for other reasons will not be deem such Product a Non-Compliant Product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding.
(g) You can return the Product(s), purchased from us provided the Product(s) satisfy below mandatory conditions:
(i) The Product has not been worn, soiled, cleaned or tampered with by you.
(ii) The price tag /bar code, brand tags, original packaging material, accompanying accessories is intact and not altered, damaged or discarded by you.
(iii) The Product is not altered, unless proven vendor defect.
(iv) Return is being initiated against the order under which it was bought and from same account and the serial number/ bar code of the Product matches our records.
(v) There is no foul odour, perfume, stains, dents, scratches, tears or damage on the Product.
(vi) The Product(s) if bought as a set should be returned as the complete set.
(vii) Products returned should be in unused, undamaged, unwashed and in a saleable condition.
(viii) We are satisfied that the Product has not been rendered defective or unusable.
We reserve the right to reject the return request for a Product if it does not satisfy the aforementioned conditions.
(h) Return of purchased Products are facilitated through our reverse-logistics partners. On receipt of request for return of Product on the Triumph & Sloggi Platform and the same being duly acknowledged by us, our reverse-logistics partners may get in touch with you in order to collect the purchased Products from you.
(i) You may also return a Product purchased by you on the Triumph & Sloggi Platform at our physical stores/ boutiques provided you give the following information: (i) details of the Product; (ii) original invoice of the Product; (iii) order number; (iv) reasons for return; and (v) your contact information. Gift wrapping charges will not be refunded if goods are returned.
2.3 Refund
(a) At the time of raising a request for return or cancelling the Products on the Triumph & Sloggi Platform , you may seek refund for the Non-Compliant Product. Such refund will be made to the you only in the event the payment has been received by us for the Product.
(b) Please be informed that when you opt to cancel or return the Products, upon our verification and assessment of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within a period of 15 (fifteen) business day from the date of us verifying the defect or the non-compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by us are fulfilled, such as the Product being returned in original condition, along with the price tag intact including original packaging of the product, the brand outer packaging of the Non-Compliant Product and all accessories therein. For the sake of abundant clarity, it is clarified that we shall not make any refund in respect of a Product that is deemed ineligible for a refund based on our verification and assessment. The refund amount will be credited to your source account or wallet. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.
(c) Refund to be made to the user shall not include any amount paid towards shipping charges or any other such charges applicable from time to time. However, in the event a Product has been delivered with a defect or damage (for reasons attributable to, and accepted by us after due verification at its sole discretion) we may refund the shipping charges to you. You will be provided with a refund if you have received a non-returnable Product in a damaged or defective condition subject to verification and examination of the damage or defect of the Product by us.
(d) We reserve the right to reject a refund request for a Product if it does not satisfy the quality conditions specified under this Policy on our assessment pursuant to its return. We may in such cases notify you and send the returned Product back without initiating a refund.
2.4 Exchange
(a) You shall initiate such requests for an exchange within 7 (seven) days from the date on which you receive the delivery of the Product (“Exchange Period”).
(b) You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful exchange pick-up. We would accept the request for exchange of such Product subject to the terms of this policy.
(c) If you have received any Product which is subject to exchange in terms of this Policy, we suggest you to immediately register a request in this regard on the Triumph & Sloggi Platform . We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for exchange. For such verification, we may request you to send us images of the damaged, defective or Non-Compliant Product received and/or allow our personnel to schedule a visit to assess the damage, defect or non-compliance in the Product. Further to the assessment of the damage or the concern reported in the exchange request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit.
(d) Your exchange will be processed only when the conditions as may be stipulated by us are fulfilled at the time of exchange of such Products, such as the Product being exchange in original condition (including water seal stickers in case of fragrances), along with the price tag intact including original packaging of the product, the brand outer packaging of the Non-Compliant Product and all accessories therein, no damage having occurred post-delivery of the Product while in your possession etc.
(e) You agree that we will not accept the exchange of any Product:
(i) if the Product belongs to non-exchangeable Product category (For instance, intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept exchange on certain category of Products such as briefs, panties, stick-on bras, pasties, beauty products and some of the accessories that are not suitable for exchange based on their nature), and
(ii) if you fail to request exchange/register a complaint in relation to a Non-Compliant Product within the Exchange Period. Any damage to the Product caused by your improper wearing or safekeeping of the Product, or any modification or change to the Product by you the user or a third party or any depreciation in the value for other reasons will not be deem such Product a Non-Compliant Product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding.
(f) You can exchange the Product(s), purchased from us provided the Product(s) satisfy below mandatory conditions:
(i) The Product has not been worn, soiled, cleaned or tampered with by you.
(ii) The price tag /bar code, brand tags, original packaging material, accompanying accessories is intact and not altered, damaged or discarded by you.
(iii) The Product is not altered, unless proven vendor defect.
(iv) Exchange is being initiated against the order under which it was bought and from same account and the serial number/ bar code of the Product matches our records.
(v) There is no foul odour, perfume, stains, dents, scratches, tears or damage on the Product.
(vi) The Product(s) if bought as a set should be exchanged as the complete set.
(vii) Products exchanged should be in unused, undamaged, unwashed and in a saleable condition.
(viii) We are satisfied that the Product has not been rendered defective or unusable.
We reserve the right to reject the exchange request for a Product if it does not satisfy the aforementioned conditions.
(g) Exchange of purchased Products are facilitated through our reverse-logistics partners. On receipt of request for exchange of Product on the Triumph & Sloggi Platform and the same being duly acknowledged by us. Our reverse-logistics partners may get in touch with you in order to deliver the new item and simultaneously pick up the original purchased Products from you.
(h) Gift wrapping charges will not be refunded if goods are exchanged. Also, we will not be able to gift wrap any replacements you have asked for.
3.CUSTOMER SUPPORT
Any queries or concerns relating to the return, refund and cancellation may be directed by you to our customer support team who can be contacted at:
Contact Details:
Email: custcare.in@triumph.com
https://in.triumph.com/
D. Disclaimer Policy
https://in.triumph.com/ has endeavoured to ensure that all information on the website is accurate. However, it is possible that discrepancies or inaccuracies may arise if https://in.triumph.com/ receives inaccurate information from our suppliers or other outside sources. Should you encounter any information on our site that you deem inaccurate, please inform us at customercare.in@triumph.com with the subject line 'Incorrect information'.
Disclaimers of Warranties & Product Liability
https://in.triumph.com/ provides warranties on merchandise which is solely liability and any warranty other than manufacturer warranty does not include and if so, which shall be subject to the terms and conditions laid down in the site. The information made available to you through our catalogues is limited to the information provided by us. All products displayed in our catalogues may not be available for sale due to product unavailability or other reasons. Actual colours and dimensions may differ from the screen image of the product.
Information Liability
In no event shall https://in.triumph.com/ or any of its sources be liable for any direct, special, incidental, indirect, punitive or consequential damages whatsoever (including but not limited to: damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the (a) the use or the inability to use the Services;(b) unauthorized access to or alteration of the user's transmissions or data;(c) any other matter relating to the service. Neither shall https://in.triumph.com/ be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, https://in.triumph.com/ shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond https://in.triumph.com/ 's control. Information on https://in.triumph.com/ web site may not be reproduced, copied, or altered without the express written consent of https://in.triumph.com/ and its affiliates.
Termination and update
https://in.triumph.com/ may terminate this Agreement and these terms and conditions and/or the provision of any of the services at any time for any reason, including any improper use of this portal or any failure to comply with these terms and conditions. Such termination shall not affect any right to relief to which https://in.triumph.com/ may be entitled. Upon termination of this Agreement and these terms and conditions, all rights granted to shall be reserved as applicable.
No resale of service
You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Service, use of the Service, or access to the Service.
E. Responsible Disclosure
Triumph’s Responsible Disclosure Policy
Triumph takes the security of our systems seriously, and it is our constant endeavor to make our website a safe place for our customers to browse. However, in the rare case when some security researcher or member of the general public identifies a vulnerability in our systems, and responsibly shares the details of it with us, we will appreciate their contribution, and work closely with them to address such issues with urgency. We would be glad to also publicly acknowledge their contribution.
HOW TO REPORT AN ISSUE?
If you happen to have identified a vulnerability on any of our properties, we request you to follow the steps outlined below:
- Please contact us immediately by sending an email to customercare.in@triumph.com.. with the necessary details to recreate the vulnerability scenario. This may include screenshots, videos or simple text instructions.
- Please share with us your contact details (email, phone number), so that our security team can reach out to you for further inputs to quickly identify and close the problem.
- Please do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people's data. This is necessary for us to consider your disclosure as a responsible one. While we appreciate your inputs, we may take legal recourse if the identified vulnerabilities are exploited for unlawful gains or getting access to restricted customer or system information or impairing our systems.
- Please do not reveal the problem to others until it has been resolved. Please give us reasonable time to appropriately fix the problem before making such information public. Our team will work with you to estimate and commit to such a time frame.
ACKNOWLEDGEMENTS
We do not have a bounty/cash reward program for such disclosures, but we express our gratitude for your contribution in different ways. For genuine ethical disclosures, we would be glad to publicly acknowledge your contribution in this section on our website. Of course, this will be done if you want a public acknowledgement.