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I am having trouble applying my promotion code

Firstly, ensure that your purchase meets the Terms & Conditions listed on the voucher.

  • Expiry date
  • Minimum Spend amount (if applicable)
  • Whether the voucher applies to sale items or excludes particular styles and collections.

Voucher codes are not case sensitive, please be sure there are no spaces between characters when you enter. For codes with a zero ‘0’ or an ‘O’ (letter), make sure you are entering the correct character. Ensure that once the code is entered you hit the "apply" button to the right of the field. If you do not hit ‘apply’ your discount will not calculate.


How long will my order take to reach me?

Standard Delivery service usually takes between 5-7 business days, but it is dependent on your location

How much are shipping and packing?

For Standard Delivery service, we charge a INR 35 postage fee on orders under INR 500 . On orders over INR 500, Standard Delivery Service is FREE.

How can I track my order?

We endeavour to dispatch your order the next working day, after receipt of your order and payment. All orders will be sent via our delivery partners. You can track your order via the partner tracking website using the parcel’s unique tracking number or AWB number. You will be advised of this unique tracking number or AWB number by email, once your order has been dispatched.

Do you post orders to addresses outside India?

No. At present, in.triumph.com will send goods only to addresses within India.

If I am outside of India, can I still place an order online?

We are more than happy for you to do so, provided your shipping address is within India. You can input your billing address different than your shipping address. Remember your order will be billed in INR.


Can I change my mind once my order is processed?

Once your order has been completed in the system, the only changes we can make are to cancel your order or to swap a size or colour (provided the swapped colour is of equal value). However, if your order has been dispatched, we are unable to amend or cancel your order. Contact us by email at custcare.in@triumph.com in order to make these arrangements.

What payment forms do you accept?

Triumph India website accepts payment via credit card (MasterCard or VISA), debit card, wallets, UPI, Net Banking and EMI.

Is my payment secure on your site?

Credit Card payments are processed via Razorpay, which means your financial transaction happens within the bank’s secure environment and not on this website. Your credit card details are not stored on this website.

My credit card details are not being accepted. Why would this be happening?

Please check:

  • There are no spaces between digits
  • Your card has not expired
  • You have entered the correct security code (the last 3 digits of the number that appears on the signature panel.)

If you are still experiencing difficulty, please check with your card issuing bank. If problems continue, contact the Customer Service team by email custcare.in@triumph.com.

How do I know if my payment has been accepted?

When your payment has been successfully processed, you will receive an email indicating the contents and value of the order, and the current order status.

What if there's an error during the payment process?

If there is an error during payment processing, no email will be sent to you. The contents of your shopping cart will remain as you had selected and will be restored next time you log in to Triumph provided you have shopped through your account. For peace of mind, please check your Credit Card or other payment option records to confirm that no payment has been made from your account. Please contact us by email at custcare.in@triumph.com for any further queries.


How can I place a request for return or exchange?

Please email us at custcare.in@triumph.com to raise an exchange or return request. Our customer service team operates between 9AM-5PM from Monday to Friday.

How long do I have to return my garments?

You have 7 calendar days from the purchase date to return your items to Triumph.

Can I return the garments I have received?

If you are not completely satisfied with your purchase, or simply just changed your mind, you can return your garments to us in original condition (with all ticketing and labelling still attached). Click here to review Return Policy.

What if I want to Exchange rather than Refund?

We can certainly exchange a garment for you provided you want to exchange for the same style, just different colour/size. The value of the garment you wish to change to, needs also to be the same as the one you are returning. If you want to exchange an item not meeting those criteria, then we will raise a refund to your original method of payment account, leaving you free to re-purchase from the online shopping site at your leisure.

What is ‘original condition’?

‘Original condition’ means the garments are - Clean, unworn and unwashed, with all ticketing and labelling still attached to the garment/s, just as they were when you opened your parcel.

How will I receive my refund?

You will have a credit raised against the account from which you made your original purchase. You will be notified via email when the credit has been raised. Be mindful that it may take up to 14 working days for the refund to show on your account statement, it depends on your card issuing bank refund process time.

Can I return sale merchandise?

We do not accept any on sale or clearance products or gift items as these sales are considered final. Any non-qualified and non-conforming returns will be rejected. You will be billed for the return shipping cost if you want the good(s) sent back to you. Otherwise, the good(s) will be disposed of.

What if I purchased my items on a special offer or promotion – how much do I get refunded?

If you purchase during one of our special offers with a promotion code, you are welcome to return an item or items for any reason within 7 calendar days. Please be mindful that we will only refund the actual amount you have paid after the discount.

How long does it take to process my Exchange/Refund?

Returns parcels can take up to 7 days to reach our warehouse and another 7 days for your exchange or refund to be processed. We therefore ask that you allow 2 weeks from the date you post your garments back to receive notification of your refund or receiving your new exchange parcel. If it has been longer than 2 weeks, please contact our customer care team with your original Order number at custcare.in@triumph.com


How do I measure my bra size?

Please refer to our sizing charts on the website if you need to determine your bra size. These size charts will give you a guide as to each size’s measurements, and help you determine your correct bra size. If you aren’t sure of your correct bra size, you can use our bra size calculator to help you determine your correct bra size and fit. Alternatively, you can read our fitting guidelines to help you measure your bra size, and for helpful tips to find the perfect bra.

How can I provide feedback about a product or your service?

We love to hear feedback from our valued customers. Send us feedback via our ‘Contact Us’ found here.

What kinds of bras do you sell?

We sell a variety of bras from push up bras, t-shirt bras, sports bras and minimiser bras. Our cup sizes range from ‘A’ cup being the smallest to ‘F’ cup being the largest. Our sizes range from 32-44 in Indian sizing. To find out more about the types of bras we sell and what kind of bra to wear, visit our bra size finder.

How do I care for my bras?

To ensure your bras maintain their shape and have a long life, we recommend handing wash your bras with cold water and line drying in the shade. Washing and drying in electric washers/dryers can result in reshaping the bra and/or tears in the fabric due to the delicate nature of the construction. Additionally, we recommend storing your bras with both cups face up and the clasp shut. This will maintain the bra shape.

How do I create a new account?

1. Click here to "Create Account"
2. Fill in the online form and save
3. You will receive an email confirming you are a new account holder

I am having problems ordering through your site. What can I do?

Firstly, try refreshing your screen and clearing your browser’s cache and cookies in the browsing history. Our website is best supported through Google Chrome, Safari, Firefox or Microsoft Edge.If you are using an alternative browser (Internet Explorer) please check your browser version is up to date.

Where can I get further help if I need it?

Our Customer Service Team is available Mon-Fri 10:00 am to 5:00 pm IST (GMT+5:30). We are closed on Weekends & Indian Public Holidays). Please email us at custcare.in@triumph.com or talk to us using Live Chat.